Terms & Conditions

Customer Service Levels

Please contact us by telephone or email and we will attempt to resolve all enquiries promptly.

We will endeavor

A. To answer all queries within two working days.
B. To answer all telephone calls immediately and not place you in a queue.
C. To answer all telephone queries on the same day.
D. To resolve all technical issues within 48 hours.
E. To acknowledge all email queries on the same day.

Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.

Tel: +44 (0)1756 730123
Fax: +44 (0)1756 730107
Email: support@dales.net

Complaint & Appeal Procedure

Please contact us by telephone or email and we will attempt to resolve all enquiries promptly.

If this issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected time of when the issue should be resolved.

In the rare cases when an issue needs to be escalated an internal ticket will be raised and will not be closed until we notify you of the outcome.

If your are not satisfied with our response we will refer the matter to a senior member of staff who will re-examine the issue. The manager will attempt to resolve your issue.

Dales.Net deals with registries around the globe, some of these local registries have manual systems and limited techical capabilities, in these cases the time to resolution may be longer than we will normally be happy with. However we will still keep you informed and provide you an estimate of a fix time.

Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.

We will respond to you within 2 business days.

Tel: +44 (0)1756 730123
Fax: +44 (0)1756 730107
Email for general complaints: complaints@dales.net
Email for reporting system abuse: abuse@dales.net

Terminating Your Contact & Transferring Your Domain Name(s) Away

There is no charge for transferring your domain name to a new Registrar or for terminating your account with us. We do ask that any outstanding accounts are paid in full prior to the transfer or the termination of your contract.

Please provide notice of termination to:

Tel: +44 (0)1756 730123
Fax: +44 (0)1756 730107
Email: contact@dales.net

Reporting Abuse

To report incidences of system abuse please send an email to abuse@dales.net

UK Domain Names

All .uk domain names are registered in line with Nominet’s Terms and Conditions of Domain Name Registration.

Visit the Nominet website to view them.

International Domain Names (.com, .net etc.)

All international domain names are registered in line with ICANN’s Terms and Conditions of Domain Name Registration.

Information on registering international domain names is available from ICANN’s website using the following links.

ICANN’s registrant educational information webpage

www.icann.org/resources/pages/approved-with-specs-2013-09-17-en

Registrants’ Benefits and Responsibilities Specification

www.icann.org/resources/pages/benefits-2013-09-16-en

Agreement of Uniform Domain-Name Dispute-Resolution Policy

www.icann.org/resources/pages/udrp-2012-02-25-en

Agreement of Uniform Domain Transfer Policy

www.icann.org/en/transfers/policy-12jul04.htm

WHOIS Data Reminder Policy (WDRP)

www.icann.org/resources/pages/wdrp-2012-02-25-en

The ICANN Expired Registration Recovery Policy

www.icann.org/resources/pages/errp-2013-02-28-en

Renewal Prices ICANN Domains:

.com, .net, .biz, .info, mobi – £25.00 + VAT

Restoration Prices ICANN Domains:

.com, .net, .biz, .info, mobi – £90.00 + VAT

ICANN sponsored GTLDS, are provided by BB Online UK Ltd.